Refund policy
iCandy Scissors Returns, Exchanges & Warranty Policy
At iCandy Scissors Australia, we want our customers to be confident when purchasing professional scissors, barbering tools and accessories from us.
This policy explains our 14-day exchange policy, warranty coverage and the process for returning products to iCandy Scissors.
14-Day Exchange Policy
We understand that customers may occasionally choose the wrong size, style or product.
iCandy Scissors offers a 14-day exchange period on all products, provided the product is returned:
- Unused
- Undamaged
- In its original condition
- In the original packaging
- With proof of purchase
The 14-day exchange period begins from the date the order is delivered.
Eligible products may be exchanged for another product of similar value, or the value of the returned product may be credited towards the purchase of a higher-priced product.
Change-of-mind refunds are not offered. For eligible change-of-mind returns, iCandy Scissors offers an exchange only.
Exchange is available once per purchase.
Personalised or engraved products cannot be exchanged for change of mind once engraving or personalisation has been completed.
Customers are responsible for the cost of returning products to iCandy Scissors for a change-of-mind exchange.
Your Rights Under Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
If a product has a major failure or otherwise does not meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law, including a repair, replacement or refund where applicable.
Our 14-day change-of-mind exchange policy is provided in addition to your statutory consumer rights.
Lifetime Manufacturer Warranty – iCandy Scissors
iCandy professional scissors are covered by a Lifetime Manufacturer Warranty against manufacturing defects.
iCandy works with specialist production partners experienced in the manufacture and development of professional convex-edge hairdressing and barbering scissors. Every iCandy scissor is individually quality controlled before being supplied to our customers.
Scissors submitted under the Lifetime Manufacturer Warranty must be returned to iCandy Scissors for inspection. If inspection confirms a manufacturing defect covered by the warranty, the product will be repaired or replaced as appropriate.
The Lifetime Manufacturer Warranty is separate from the 14-day exchange policy and does not create a lifetime change-of-mind return or refund period.
Warranty Exclusions
The Lifetime Manufacturer Warranty does not cover normal maintenance or damage resulting from misuse, accidental damage or inappropriate care.
Examples include:
- Routine sharpening or re-sharpening
- Damage caused by dropping or impact
- Chipped or damaged cutting edges caused by misuse
- Damage caused by incorrect tension adjustment
- Damage caused by operating scissors with the tension excessively tight or loose
- Scratching, wear or cosmetic damage resulting from use or improper storage
- Damage or corrosion caused by exposure to chemicals
Caring for Colour-Coated & Professional Scissors
Colour-coated and polished professional scissors require appropriate care to maintain their appearance and performance.
Do not allow iCandy scissors or accessories to come into contact with chemical solutions such as comb sterilising solutions, perm solutions, hair colour, peroxide, disinfectants or similar chemicals. Chemical exposure may cause corrosion, tarnishing, discolouration or other damage.
When working with salon chemicals, use appropriate gloves and ensure your hands and the client's hair are free from chemical residue before handling your scissors.
Gently wipe scissors after use with the supplied cleaning cloth or a clean, soft material suitable for maintaining professional scissors.
Scissors should be stored securely in their supplied case or protective packaging when not in use to help prevent accidental damage, scratching and unnecessary wear.
Accessories Warranty
iCandy accessories, including applicable pouches, cases, razors, combs and similar accessories, are covered by a 90-day warranty against manufacturing defects, subject to Australian Consumer Law.
Returning a Product
Before returning a product for exchange or warranty assessment, please contact iCandy Scissors so we can assist with the return process.
Returns should be securely packaged and sent using a tracked postal service. Please retain your tracking information until your return has been received and processed.
Return Address:
iCandy Scissors
PO Box 1912
Surfers Paradise QLD 4217
Australia
Phone: 1300 790 450
Email: hello@icandyscissors.com.au
Our Commitment
In all instances, iCandy Scissors aims to provide fair and practical support and achieve the best possible outcome for our customers.
Our returns, exchange and warranty policies operate in addition to the rights and remedies available to consumers under Australian Consumer Law.