Returns & Exchange


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Lifetime Warranty: Our Factory Partners are world leaders in manufacturing and design of quality convex edge hairdressing scissors and shears for over 20 years. iCandy uses high quality parts and all our scissors are guaranteed to be extremely sharp & free of faulty workmanship for life.

Our scissors are designed to last and are designed for sharpening.
All iCandy Scissors are Hand Made and two piece welded using the highest quality Japanese Stainless Steel.

Exchange Policy:
We know that sometimes customers can choose the wrong size or style of scissor.
iCandy Scissors offers a 7 day exchange policy on new scissors with the condition that the scissor is returned undamaged and in original packaging unused.
We will exchange for another scissor of similar price or will credit you towards the purchase of a more expensive pair.
We do not provide refunds for any reason, we only offer exchange.
Exchange is only offered once per purchase.

Return Policy:
All faulty scissors under Lifetime Warranty have to be returned to iCandy Scissors for inspection & if found to be manufacturer fault they will be repaired/replaced at no charge to our customers.

Lifetime Warranty Exclusion:
Warranty does not include re-sharpening and damage caused by dropping scissors or misuse as detailed below.

PLEASE BE AWARE THAT DAMAGING YOUR SCISSOR BLADES EDGES BY CHIPPING, DROPPING, OVER TIGHTENING OR HAVING TENSION TOO LOOSE IS NOT COVERED BY WARRANTY.

Please watch the informative scissor tensioning guide video by clicking the Scissor Tensioning Instructions link below to ensure your scissors are best set for use and to avoid voiding your warranty by misuse.

CLICK HERE FOR SCISSOR TENSIONING INSTRUCTIONS

With our stunning Titanium Colour Coated Scissors & Teflon Colour Coated Scissors they require a little extra care to ensure they keep their stunning look as long as possible.

1. Don't let your iCandy Coloured Scissors & Accessories come into contact with any comb sterilisation, perm or colour solutions including peroxide as it may cause corrosion, tarnishing or other damage to your scissors.
This includes ensuring that you are using gloves when using these chemicals and washing your hands & clients hair afterwards so the chemicals don't transfer onto your scissors.
Only gently wipe scissors clean with the cleaning cloth provided or clean paper towel to avoid chemical transfer.

2. Don't throw your iCandy Coloured Scissors in your drawer where they may become scratched and worn. Please store them in the original case they come in to help prolong the life of the colour & scissor.

All other accessories, including pouches, cases, razors, combs etc are covered by 90 day warranty.

All warranty returns or product exchanges must be express posted with purchase receipt & tracking number to:

iCandy Scissors
Po Box 1912
Surfers Paradise
Queensland 4217
ph: 1300 790 450
In all instances we aim to look after our customers to ensure you are satisfied.
Our warranty policy is in accordance with Australian Retail Law to give our customers the best possible outcomes.